RETURNS/EXCHANGE POLICY

At Kalamaya, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the following terms:

Terms & Conditions for Return/Exchange

• All products purchased from www.kalamayaart.com are eligible for return or exchange.

• Customers can initiate a return/exchange within 7 days of receiving their order.

• The product must be in unused condition, with all original tags and packaging intact.

• Returns may be refused if the item appears worn, washed, damaged, or soiled due to hygiene reasons.

• If you receive a defective product, please share images with us at support@kalamayaart.com or WhatsApp us at +91 XXXXX XXXXX, and our team will assist you.

• Exchanges are applicable only for products within the same price range and can be done once per order. A ₹100 fee will be applicable for a second exchange request.

• Shipping and COD charges are non-refundable.

• To request a return/exchange, email us at support@kalamayaart.com with your order details.

• Our team will arrange a reverse pickup based on serviceability in your pin code.

• If the requested exchange product is out of stock, the refund will be processed to the original payment method.

Return/Exchange Charges

• For sale products: ₹100/- will be charged for return/exchange.

• For ₹999 offer orders and orders below ₹349: ₹150/- will be charged for return/exchange.

How to Self-Ship Products?

If reverse pickup is not available for your pin code, you may self-ship the product to our address:

📍 Kalamaya
(Complete Address)
City: ________, State: ________, PIN Code: ________

• Pack the items securely to prevent damage during transit.

• Ensure all original tags and packaging are intact.

• We recommend using Speed Post (India Post) as it is reliable and widely distributed.

For any further queries, feel free to reach out to us at support@kalamayaart.com.

Thank you for shopping with Kalamaya – Express Your Style! 🎨✨