RETURNS/EXCHANGE POLICY
At Kalamaya, we strive to provide you with the best shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange under the following terms:
Terms & Conditions for Return/Exchange
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All products purchased from www.kalamayaart.com are eligible for return or exchange.
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Customers can initiate a return/exchange within 7 days of receiving their order.
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The product must be in unused condition, with all original tags and packaging intact.
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Returns may be refused if the item appears worn, washed, damaged, or soiled due to hygiene reasons.
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If you receive a defective product, please share images with us at support@kalamayaart.com or WhatsApp us at +91 XXXXX XXXXX, and our team will assist you.
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Exchanges are applicable only for products within the same price range and can be done once per order. A ₹100 fee will be applicable for a second exchange request.
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Shipping and COD charges are non-refundable.
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To request a return/exchange, email us at support@kalamayaart.com with your order details.
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Our team will arrange a reverse pickup based on serviceability in your pin code.
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If the requested exchange product is out of stock, the refund will be processed to the original payment method.
 
Return/Exchange Charges
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For sale products: ₹100/- will be charged for return/exchange.
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For ₹999 offer orders and orders below ₹349: ₹150/- will be charged for return/exchange.
 
How to Self-Ship Products?
If reverse pickup is not available for your pin code, you may self-ship the product to our address:
📍 Kalamaya
(Complete Address)
City: ________, State: ________, PIN Code: ________
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Pack the items securely to prevent damage during transit.
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Ensure all original tags and packaging are intact.
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We recommend using Speed Post (India Post) as it is reliable and widely distributed.
 
For any further queries, feel free to reach out to us at support@kalamayaart.com.
Thank you for shopping with Kalamaya – Express Your Style! 🎨✨
